We want to give you the same level of service when you purchase from our website as you would receive in-store. From the initial purchase, our free 10 year guarantee, furniture care guides, through to any updates and delivery of your order.

Your Guarantee

We understand your sofa, bed or cabinet is a big investment which is why we are committed to providing furniture to love and to last.

We are so confident in the quality of our furniture we offer a 10 year structural guarantee as standard. So you can enjoy your new furniture with that extra peace of mind.

10 year warranty

What is covered in your guarantee

  • Free 10 year structural guarantee on all sofas, chairs, corner units and footstools as standard.*
  • Manufacturing defects on the construction of the frame, springs and webbing.
  • In addition we provide a 5 year guarantee on recliner mechanisms.
  • Cover for 2 years against any defects which may arise through normal use, poor craftsmanship and faulty materials such as leather, fabrics and cushion interiors.

 *repair only. Please note garden furniture is covered under our all other items 2 year guarantee.

  • Free 10 year structural guarantee on divan sets, bed frames and mattresses.
  • Manufacturing defects on the construction of the frame and springs.
  • Cover for 2 years on other components such as drawers, motors, storage mechanisms and headboards.
  • Free 10 year structural guarantee on cabinets, dining and occasional furniture.
  • Manufacturing defects on the construction of the frame.
  • Cover for 2 years on other components such as handles, hinges, drawer runners and extension mechanisms.
  • Free 2 year structural guarantee.
  • Free 2 year structural guarantee.
  • Manufacturing defects on the construction of the frame.
  • Should there be any manufacturing defects in the 2 year period we will repair the product or if we are unable to repair it we will replace it.

Staingard and accidental damage cover

Careplans

Of course for that extra peace of mind you can invest in our Staingard’s 5 year protection plan. Staingard’s 5 year cover lets you relax and enjoy your new investment, with fabric cover any spills will be taken care of and if you purchase a leather sofa you will get the additional cover against rips, tears, burns or scratches.

Find Out More

“The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail”.

Customer Service Department

The Small Print

Leather Careguide

Unlike many other companies we only ask you to pay a deposit of 20% of your order value on placing your order on line. The balance will not become payable until the goods are in stock and are ready for delivery. These are the same terms we offer in our stores.

What isn't covered

  • General wear and tear, staining, soiling, abrasion, tears and burns, natural cushion interior settlement and flattening.
  • Improper care, accidental or deliberate damage.
  • Fabric or leather failure as a result of contact with bodily fluids, chemicals, hair and body products such as tanning lotions or other cosmetics, including damage or delamination of the product or finish.
  • Dye transfer from fabrics, throws, cushions, clothing and other products.
  • Your failure to follow instructions contained in our care guide or any written instructions given with the product on delivery.
  • A mattress that has been used with an unsuitable base – Mattresses purchased on their own must be supported on a bed/frame that is of appropriate quality and construction. In the case of slatted bases, the gap between the slats should be no more than 8cm with a centre leg support, and it is strongly recommended that a mattress pad is placed between the mattress and the slats to extend the life of the mattress.
  • General wear and tear, staining, soiling, abrasion, tears and burns, natural filling settlement.
  • Improper care, accidental or deliberate damage.
  • Fabric or leather failure as a result of contact with bodily fluids, chemicals, hair and body products such as tanning lotions or other cosmetics, including damage or delamination of the product or finish.
  • Dye transfer from fabrics, throws, cushions, clothing and other products.
  • Your failure to follow instructions contained in our care guide or any written instructions given with the product on delivery as this may invalidate your guarantee.
  • General wear and tear, staining, abrasions, burns.
  • Improper care, accidental or deliberate damage.
  • Your failure to follow instructions contained in our care guide or any written instructions given with the product on delivery as this may invalidate your guarantee.
  • General wear and tear, staining, abrasions, burns.
  • Improper care, accidental or deliberate damage.
  • Your failure to follow instructions contained in our care guide or any written instructions given with the product on delivery.
  • General wear and tear, staining, abrasions, burns.
  • Improper care, accidental or deliberate damage.
  • Your failure to follow instructions contained in our care guide or any written instructions given with the product on delivery.